"Good communication is when you reach the other person's well-protected, well-concealed heart, and the other person penetrates through all the things that you have protecting your heart and reaches you. Part of it is in breaking through all the layers of politeness, correctness, prejudice, ignorance, preconceptions, in reaching the other person's heart and letting that person reach your heart. I suppose if I were to think more about it, I would even say that good communication must not only reach the other's heart, but somehow touch it and even heal it. But that's really asking for a great deal."